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Terms & Conditions


FAMILY SUMMER FESTIVAL is subject to full license approval. In the event of changes or cancellation to the festival, Clause 12 below applies.

  1. In these Terms & Conditions (the “Conditions)

a)     “Event” means the Family Summer Festival for which You have purchased a ticket;

b)     “the Promoter”, “we”, “us” and “our” means Awakened Souls Events Limited and any associated promoter(s) of the Event; and

c)     “purchaser”, “purchasers”, “you”, and “your” means you as the ticket holder.

  1. Your purchase of a valid ticket and entry into the Event constitutes your acceptance of all of the Conditions laid out in these Terms & Conditions.

  2. PHOTOGRAPHIC ID IS REQUIRED, photocopies of any ID supplied are not accepted. FAMILY SUMMER FESTIVAL ALCOHOL REGULATIONS Please make sure that you bring an acceptable form of identification. This includes:

a)     An in date photographic driver’s license or provisional licence.

b)     A valid passport.

c)     A Proof of Age Standards Scheme Card (showing the PASS hologram) more information on the pass scheme website.

d)     An in date Armed Forces Photo ID Card

e)     A national photo identity card issued by country of origin (other than the United Kingdom)

f)      A Validate UK card

g)     Citizen's Photo Id Card

  1. Anybody found to be using identification that is not their own will result in both the identification and their event ticket being confiscated. This may also result in prosecution for both the owner of the identification, and the individual fraudulently attempting to use it.

  2. On the spot checks will be in operation across the site at all times.

  3. All persons at the event must retain their ID and may be required to produce it at any time by Event staff.

  4. DRESS CODE: Any item of clothing which may cause offence, alarm, or distress to others. Jeans & trainers are acceptable.

  5. Any items disguising the face are not allowed anywhere inside the event at any time. This excludes items worn for religious reasons, although all persons must consent to an ID check, and search before entry.

  6. No pass-outs, No re-entry, No refunds (subject to Clause 12 below) are accepted by us.

  7. No outside food or drinks are allowed into the event compound. Plenty of food and drink outlets are available inside.

  8. All glass items are strictly forbidden.

  9. Refunds are only applicable should the Event be cancelled, re-scheduled or there is a material change to the event. A ‘material’ change is a change which, in our opinion alone, makes the Event materially different to that which any purchaser of a ticket could reasonably expect. A change to the artists performing at the Event shall not be a material change. The amount of any such refund shall be relayed to purchasers as early as possible after the Event (where the Event takes place over several days and not all days are cancelled, a partial refund only will apply, corresponding to the day(s) cancelled). Personal arrangements including, but not limited to, travel, subsistence, and accommodation relating to the Event which have been arranged by you are at your own risk and the Promoter shall not be liable for any losses incurred from personal arrangements, or wasted expenditure beyond the ticket refund.

  10. If Clause 12 above applies, you must claim your refund in good time before the rescheduled or materially changed event takes place. If the Event is cancelled, you must claim your refund within 3 months of the cancelled event, unless advised otherwise.

  11. Subject to Clause 37 below, the Promoter is unable to accept liability for personal damages, losses, or injuries sustained at the Event. Any personal property brought to the Event is at your own risk.

  12. Whilst every effort is made to ensure that the full, advertised billed performances take place, the Promoter reserves the right to change the published bill and/or running times without notification. This includes, but is not limited to, artists and billed attractions. Tickets are for the Event and not a specific artist.

  13. Tickets are personal revocable licences and shall at all times remain our property and subject to these Conditions. The Promoter reserves the right to refuse admission.

  14. The Promoter has granted Cheshire Police the right to refuse admission to the entire Event site.

  15. Upon purchase and receipt of your ticket, please check it carefully as mistakes cannot always be rectified.

  16. The Promoter will not issue duplicate tickets for lost or stolen tickets. Keep your ticket safe.

  17. Tickets are security printed. Tickets purchased from sources other than the Promoter are at your own risk and may be invalid. Beware of forgeries.

  18. A ticket may be invalidated if any part of it is removed, altered, torn or defaced.

  19. Tickets cannot be used as part of any marketing, media, or sales promotion, whether commercial or non-commercial, without the prior written consent of the Promoter.

  20. Strictly no illegal substances.

  21. Search is a condition of entry and presence at the Event.

  22. The Promoter shall be entitled to confiscate:

a)     any of the items listed in Clause 39 below; and

b)     any other items which the Promoter considers may be used as weapons, or are otherwise deemed by the Promoter to be dangerous or inappropriate. The Promoter shall not be liable for any loss, theft, or damage to confiscated items.

  1. No unauthorised filming or sound recording. Any unauthorised recordings may be confiscated and/or destroyed by the Promoter.

  2. Strictly no trading allowed on site without the Promoter’s consent.

  3. No unauthorised buses, campervans, or coaches will be allowed on site without consent of the promoter.

  4. Camping is allowed on the site strictly for those who have purchased a designated pitch.

  5. Any tents pitched outside the designated areas or in the car parks will be removed.

  6. Wristbands or stamps are in operation. You must only wear the wristband you are supplied with by us, and not supply the wristband to any other person. Wristbands must be worn by you at all times during the Event so they are visible to Event staff or can be shown on request of Event staff.

  7. The Promoter shall be entitled to evict from the Event anyone resisting confiscation of disallowed items or who is otherwise in breach of these Conditions or behaving in a manner which is likely to affect the safety or enjoyment of other persons at the Event.

  8. The Promoter reserves the right to implement any restrictions/conditions deemed necessary before, and during the Event to ensure the safe management of the festival site. You must at all times comply with any and all instructions given to you by Event staff and stewards.

  9. Please note that by entering the event you give your express consent to being photographed/filmed or sound recorded as part of the audience, and to your name, voice and/or likeness being included within any film, photograph, audio or audio-visual recording of the Event to be exploited in any and all media for any purpose at any time throughout the world. This may include filming by the police or security staff for the security of attendees at the Event or the prevention of crime.

  10. Unless the following Clause 36 below applies, in no circumstances shall the Promoter have any liability beyond the face value of the ticket purchased.

  11. The Promoter accept no liability for customer travel, accommodation, losses or inconvenience caused should the event be cancelled or re-scheduled for any reason, including pandemic restrictions. In the event of cancellation, tickets will be honoured for an alternative date or fully refunded. Any customer that purchases travel and accommodation before securing a ticket to the event does so at their own risk and not with the advice of the Promoter.

  12. Nothing in these Conditions shall exclude any liability of the Promoter for death or personal injury caused by negligence, or for any other type of liability that cannot by law be excluded or limited.

  13. These Conditions are governed by English law and any dispute arising out of or in connection with these Conditions shall be subject to the exclusive jurisdiction of the English courts.


A.    Disabled access: please contact us in advance of the event if you have any specific access requirements, otherwise it may not be possible to meet your needs.

B.     This is a green field site, please be aware of ground conditions.

C.     Prolonged exposure to amplified sound may cause permanent hearing damage.

D.    Strobe lighting and smoke effects may be used at the Event.

E.     The Event is outdoors so you are strongly advised to bring appropriate footwear and clothing, including warm clothing for the night period.

F.     Toilet facilities are available.

G.    There are plenty of outlets on site selling food and drink.

H.    Official merchandise will be on sale on site.

I.       Please do not buy from unlawful street traders.

J.       Please respect the residents of Knutsford, Allostock, and enter and leave as quietly as possible.

K.    Please keep the streets tidy, use litter bins provided.

L.     Alcohol will not be permitted into the Event arena from the outside.

M.   Drivers enter car parks at own risk, uneven surfaces likely, this is a green field site.

N.    No smoking is permitted in enclosed public areas.

O.    Disallowed items, including, but not limited to: knives, weapons, cutlery, razors.

P.     The use or distribution of Nitrous Oxide (laughing gas), or similar gas mixtures, is prohibited.

Q.    Family Summer festival is a family friendly event.

R.  Strictly no pets permitted on the venue space other than hired Animals for specific reason.

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